While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a muc
Original post:
Customer Service: A Bad Concept?
I have found, for example, in the individual with a dozen patches on his or her coat, an inverse relationship between the “adver
See the rest here:
How Hot Does A Barrel Fire Have To Get For Proper Helmet Crustiness?
Firefighting isn't Jackass: There is a serious difference between taking stupid risks and calculated risks.
More here:
A Little Safety Parable
When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you t
Original post:
Stuck In The Past
With the exception of knock-off Rolexes, almost everything must meet specific standards.
View original post here:
It’s The Minimum
If the people we are recruiting can't even solve the simplest of daily problems, what makes us think that at 0200 with the roof fa
The rest is here:
What Does It Take To Be A Firefighter Anyway?
In an uncharacteristic Firehouse Zen moment, I'm going to share some not-so-heartwarming news with you: If you fail to evolve, you
Go here to read the rest:
Evolution And You
I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?
See the original post:
Dedication to Customer Service
I know company and chief officers who have no sense of timing. Imagine their surprise when not only do they get it wrong, but the
See the rest here:
In Any Change, Timing Is Essential
I guess the Roto-Ray is the Philadelphia Flyers of warning devices: You either love them or you hate them.
Go here to read the rest:
The Roto-Ray: Beauty or Beast?
National News